Terms & Conditions
Opening Times
You may call or email any time between 09:00 and 18:00, and we will aim to respond within the hour.
These are our terms and conditions. Please read them with care.
Security
Our credit and debit card transactions are processed using Create Payments. Create Payments is an approved payments solution provider.
All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us.
We do not hold your email address or details for marketing purposes.
Offers and Discounts
Offers are not to be used in conjunction with any other offer. Our offers are subject to availability and will not be available once stock is depleted unless otherwise stated. If an offer or discount has ended, it will not be redeemed. The Dog Groomers Wardrobe retain the right to remove an offer at any time.
Due to the majority of our product range been bespoke and personalised products, our personalised products typically take 5-7 working days to be despatched. Our made to order tunics can typically take 3-4 weeks to be made and despatched.
UK Mainland Delivery
UK Mainland orders over £75 will be shipped free of charge. Orders less than £60 will be charged at the following rate:
£3.99 Couier 3 - 5 Working Days
If there is an item that is required urgently, we can offer you an express delivery service:
Please note that express deliveries take place Monday to Friday.
EU Delivery
Deliveries to European countries will normally be made via road courier and will be charged according to product size and weight. This will be added at checkout. Care must be taken to ensure that the destination address is provided accurately, and that the destination country is completed in the country field in order that the correct freight can be quoted, and on acceptance charged to the order. Pallet delivery on large items is not available overseas.
Distance Selling Regulations
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original shipping box and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited reserve the right to apply a 10% return to stock handling charge if an item is received unsuitable for re-sale.
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
Refunds
We will aim to refund all items within 24 hours of receipt (subject to our returns policy).
Please allow 3-5 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.
Personalised Products
If you are sending over your logo to be personalised please send over the highest quality image, so it can be printed in the highest quality. If you are wanting changes made to the image or back ground you will need to pay the logo set up fee and instruct us once your order has been placed. Please note we do not send proofs so your logo and text and contact details need to be correct at the time of placing the order. Personalised items are not refundable.
Warranties
Please note that warranties are not valid on any item shipped outside of the United Kingdom.
Our product range should be used with care, and looked after by the customer. Our products are made to last and support you during wet and tough working conditions. General wear and tear is not covered in any warranty, but any stitching tears within one year may be returned to us to be re-stitched.
Goods Colours & Colour Reproduction/ Images
It is regrettable that we are not always able to provide customers with colour-perfect images of our items on the website or catalogue. Customers accept that the photographs we make available on our website or catalogue are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.
Website and Catalogue Content
The Dog Groomers Wardrobe endeavour to ensure that any content shared with stakeholders is accurate and with purpose. We reserve the right to publish product reviews and customer feedback where suitable and we will never share information or questions of a sensitive nature. Customers wishing to remain anonymous may do so. Statutory rights are not affected.
Please note that product descriptions, blogs, images and graphics are subject to copyright. If you would like to use our graphics, please get in touch with us to ask our permission before doing so.
Descriptions & Pricing
Whilst every care has been taken to ensure descriptions, measurements, colours and prices are accurate, The Dog Groomers Wardrobe reserves the right to affect changes at any point in time. To the best of our knowledge notifications of any amendments will be given at the time of ordering, however some supplier changes are not always identified to us at the time of delivery. Should a product not fit the description to the customer’s satisfaction it can be returned to The Dog Groomers Wardrobe under the Returns conditions as previously detailed. Through the year prices are subject to change, possibly linked to currency fluctuations. We will endeavor to absorb cost increases but on certain occasions or extremes may need to pass those on to continue selling a product. Prices may go down as well as up.
Contacting Us
Email us:
Telephone:
07468771188
Post:
The Dog Groomers Wardrobe
22 Dewhill Avenue
Whiston
Rotherham
South Yorkshire
S60 4DY